Managing Meetings

This course will give you an understanding of how to effectively manage meetings, equipping you with knowledge such as the importance of meetings, preparation and planning types of meetings including possible conflict and agendas along with the meeting itself, minutes and action plans.

£18.99

Meetings
5/5

Description

This course will give you an understanding of how to effectively manage meetings, equipping you with knowledge such as the importance of meetings, preparation and planning types of meetings including possible conflict and agendas along with the meeting itself, minutes and action plans.

Lessons & Topics Include

Understanding Managing Meetings

  • The Importance of Meetings
  • Problems that Impact Meetings

Preparation and Planning

  • Before You Conduct a Meeting

Types, Conflict and Agendas

  • The Different Types of Meetings
  • When Conflict Occurs
  • Creating a Meeting Agenda

First Impressions

  • The Basics of Customer Service
  • First Impressions Count
  • Listening to your Customers

The Meeting, Minutes and Action Plans

  • During a Meeting
  • How to Write Up Effective Minutes
  • Action to Take After a Meeting

Managing Customer Complaints

  • How to Manage Customer Complaints
  • Customer Service Advice and Guidance

Duration: We recommend 90 minutes plus to effectively retain the information, you can also stop and continue the course at any point after purchasing.

This course is targeted at any individual within Health and Social Care

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.