Customer Service

This course will give you an overview of customer service, including customers needs, requirements and requests, customer service goals in addition to understanding the importance of first impressions plus how to managing non verbal communication and customer complaints.

£18.99

Customer Service
5/5

Description

This course will give you an overview of customer service, including customers needs, requirements and requests, customer service goals in addition to understanding the importance of first impressions plus how to managing non verbal communication and customer complaints.

Lessons & Topics Include

An Introduction to Customer Service

  • Introduction
  • Definition and Understanding of Customer Service

Customer Needs, Requirements and Requests

  • The Customer

Customer Service Goals and Delivery

  • Customer Service Goals
  • Delivering Effective Customer Service
  • Emotional Engagement

First Impressions

  • The Basics of Customer Service
  • First Impressions Count
  • Listening to your Customers

Non Verbal Communication

  • Understanding and Supporting Non Verbal Communication

Managing Customer Complaints

  • How to Manage Customer Complaints
  • Customer Service Advice and Guidance

Organisational Approach to Customer Service

  • Customer Service in your Organisation

Duration: We recommend 90 minutes plus to effectively retain the information, you can also stop and continue the course at any point after purchasing.

This course is targeted at any individual within Health and Social Care

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